Refund Policy
This refund policy applies to goods and services supplied by Paintworld Romford Ltd and to payments made via our online payment pages.
It should be read together with our Terms & Conditions.
Goods
- Where a valid claim is made in respect of Goods, we may at our discretion replace the Goods or refund the price of the Goods, in line with our Terms & Conditions.
- Please contact Credit Control / Accounts promptly if goods are damaged, incorrect or missing, providing your account number, invoice number and details of the issue.
- Special-order, tinted or custom products may not be returnable once manufactured or mixed, except where required by law or agreed by us in writing.
Online account payments
- Payments made online towards your trading account are applied against open invoices / your account balance.
- If you believe a payment was made in error (wrong amount or duplicate), contact us immediately at accounts@paintworldromford.com or 01708 374227 (Option 2).
- Approved refunds are normally returned to the original payment method. Timing depends on your card issuer.
How to request a refund
Email accounts@paintworldromford.com with your account code, payment reference or invoice number, amount, and reason. We will review and confirm the outcome.
Paintworld Romford Ltd
21A Bates Road, Romford, RM3 0JH
Last updated: October 2026