Privacy Policy
Paintworld Romford Ltd ("we", "us", "our") operates the Paintworld B2B order portal and payment pages at shop.paintworldromford.com.
Registered / trading address: 21A Bates Road, Romford, RM3 0JH. Contact: accounts@paintworldromford.com or 01708 374227.
Information we collect
- Account and trading details needed to operate your customer account (for example company name, CardCode, contact names, delivery and invoice addresses, and email addresses).
- Order, invoice and payment information, including amounts paid online via our payment provider.
- Technical data such as IP address, browser type and pages visited, used to operate and secure the website.
How we use your information
- To fulfil orders, manage credit accounts and communicate about your account.
- To process card payments securely through our payment service provider (Dojo).
- To meet legal, accounting and fraud-prevention obligations.
Payments
Online card payments are processed by Dojo. We do not store full card numbers on our servers. Payment data is handled according to Dojo’s terms and applicable card-scheme rules.
Sharing
We share personal data only where needed to run the business — for example with our payment provider, carriers, professional advisers, or where required by law. We do not sell your personal data.
Retention
We keep account, invoice and payment records for as long as needed for trading, accounting and legal requirements.
Your rights
Depending on applicable law, you may ask to access, correct or delete personal data we hold, or raise a complaint with the Information Commissioner’s Office (ICO). Contact us using the details above to exercise your rights.
Cookies
We use cookies and similar technologies that are necessary to run the portal (for example login/session). Where we use optional cookies, you can manage preferences via the consent banner where shown.
Last updated: October 2026